Terms of service.

Last Updated: 27.11.2025

Welcome to Kibo Select Merchants (“we”, “our”, “us”). By accessing or using our website, products, or services, you agree to these Terms of Service. Please read them carefully.

If you do not agree with any part of these terms, you may not access or use our website.

1. Use of Our Website

You agree to use our website for lawful purposes only. You must not:

  • Engage in fraudulent or harmful activities

  • Interfere with the website’s functionality

  • Attempt unauthorized access to our systems or data

  • Copy, distribute, or misuse any content without permission

We reserve the right to refuse service to anyone at any time for violating these terms.

2. Products & Descriptions

We work to provide accurate product descriptions, images, and information. However, we do not guarantee that:

  • Colours appear exactly the same on every device

  • All details (taste, colour, texture) match each customer’s expectation

All matcha products are natural and may vary slightly between batches.

3. Pricing & Payment

Prices listed on our website are displayed in the local currency. We reserve the right to:

  • Change prices at any time

  • Correct pricing errors

  • Cancel orders affected by pricing inaccuracies

Payments must be made using the accepted methods listed at checkout. All payments are processed securely through trusted third-party providers.

4. Orders & Order Acceptance

Placing an order does not guarantee acceptance. We may cancel or refuse an order if:

  • The product is out of stock

  • There is an issue with payment

  • Fraudulent or suspicious activity is detected

  • Incorrect pricing or product information was displayed

If your order is cancelled, we will notify you and issue a refund where applicable.

5. Shipping & Delivery

Shipping times are estimates and may vary based on your location and courier performance. We are not responsible for delays caused by:

  • Courier issues

  • Customs processing

  • Incorrect or incomplete shipping information provided by the customer

Once shipped, responsibility for the package transfers to the courier and/or customer.

6. Returns, Refunds & Exchanges

For full details, please refer to our Refund & Return Policy. Conditions generally include:

  • Items must be unopened and in original condition

  • Return requests must be made within the specified timeframe

  • Certain products (such as opened matcha packages) may not be eligible for return due to health and safety reasons

We reserve the right to approve or reject returns at our discretion.

7. Accounts & Security

If you create an account, you are responsible for:

  • Keeping your login details confidential

  • Ensuring information is accurate and up to date

  • All activity performed under your account

We may suspend or terminate accounts that violate our terms.

8. Intellectual Property

All website content—including text, images, graphics, logos, videos, and branding—is owned by or licensed to Kibo Select Merchants. You may not copy, reproduce, or use any content without written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Kibo Select Merchants is not liable for:

  • Any indirect, incidental, or consequential damages

  • Losses resulting from website errors, delays, or interruptions

  • Issues arising from improper use of our products

  • Third-party service failures (e.g., shipping, payment processors)

You agree that your use of our website and products is at your own risk.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and handle your personal data.

11. Changes to Terms

We may update or modify these Terms of Service at any time. Changes take effect once posted on this page. Continued use of the website means you accept the updated terms.

12. Contact Us

If you have questions about these Terms of Service, please contact us:
📩 Email: hello@kiboselect.com
🌐 Website: www.kiboselect.com